Terms & Conditions

Please read these terms and conditions carefully as you will be bound by them. A contract between you and Alnmouth Escapes Limited will come into existence on the date which you reserve a room with us and pay a deposit. We look forward to welcoming you to St Valery Boutique Bed + Breakfast.

Cancellations

Your booking is confirmed when we have received your 50% non-refundable deposit. If for some reason you do need to cancel, would you please do so in writing by email (stay@stvaleryalnmouth.com).

We would strongly urge that you cover the cost of your booking with Holiday Insurance.

If you need to cancel your booking more than 7 days prior to your arrival date then you will not owe us anything further.  Cancellations made within 7 days prior to your arrival date will require full payment for your total stay and we reserve the right to charge your credit card accordingly.  If you wish to make a change to your booking we will always try our hardest to accommodate your request, but please remember changes made within the 7 day period prior to arrival may be classed as a cancellation even if you wish to choose alternate dates.

Check In / Check Out

Our standard check-in times are between 4pm and 6pm. If you wish to arrive before 4pm, we will do our best to arrange for your room to be ready or alternatively hold your luggage for you. If you are likely to arrive after 6pm, we request that you provide an approximate arrival time either at the time of making the booking or by letting us know by email or phone on the day of arrival so we can ensure someone will be here to welcome you and help you settle in. The latest check-out time is 11am.

Bookings

We are unable to guarantee your booking without a valid debit or credit card.

Your deposit (and settling your bill on departure) may be made using credit/debit card or cash though we’re sorry to say we don’t accept personal cheques or travellers cheques.  Cash deposits must also be accompanied by a valid debit or credit card.

We will take the details of your card and store them securely in line with PCI DSS standards.  We are unable to guarantee your booking without a valid debit or credit card, and we reserve the right to cancel your reservation if you are unable to provide the details of a valid debit or credit card 72 hours before arrival.

Ordinarily, we take a 50% non-refundable deposit of the total stay at the time of making the reservation.  The balance plus any other charges accrued during your stay will be due on departure.

Confirmation of your booking will be sent by email.

Losses & Damages

Whilst accidents can happen, you agree that you will pay for any damages howsoever caused, by you or any of your party.  We hope that any damages are brought to our attention first, but we reserve the right to charge your credit or debit card for any damages including those discovered immediately after your departure.

We also reserve the right to charge your credit or debit card for the loss of any items from your guest room during your stay and/or for any items which are discovered missing immediately after your departure.

Prices & Currency

Room rates shown on our website are per room, per night and include breakfast and any applicable taxes. Room rates are subject to change.

We charge all our rooms in GBP (£) and when making a booking online, you will be charged in this currency. Please be aware that your bank may collect additional charges if this is not your native currency.

Registration

We are required by law to maintain a register of our guests. Residents of the European Union shall on check-in provide full names and addresses. All other guests must on check-in produce and provide details of a valid passport and details of their next destination. You agree that we may retain this information for 12 months.

Smoking

In accordance with UK law, St Valery is a non-smoking establishment.  There is a designated smoking area in the decked garden at the rear of the property.

Fireplaces & Burning Candles

St Valery Boutique Bed + Breakfast operates the use of real burning fires and burning candles, in the communal areas only.  By definition therefore, naked flames exist.  You agree never to interfere with any of our burning fires or burning candles, including the adding of any materials whatsoever to the fires. Only the owners or staff should tend the burning fires or burning candles.  Basically we don’t want you to get burned.

Also, many of our guest rooms have fireplaces.  Guest room fireplaces are purely ornamental.  Under no circumstances must any naked flame or fire be started in the guest room, and you agree so not to do.

Honesty Bar

Please be honest about the honesty bar.  Our Honesty Bar is there for your enjoyment, and all we ask is that you write down the drinks which you have taken.  By making use of the honesty bar, you agree to be charged for the drinks taken, at the end of your stay.  The honesty bar is strictly for over 18s only, and is for the sole use of resident guests.  Being subject to Alcohol Licensing laws, it is locked shut at certain times.

Keys

On arrival, we entrust to you a set of keys for the duration of your stay.  We would be very grateful if you would look after your keys as if they were your own.  You agree not to copy these keys, nor allow them to be copied, and they remain the property of St Valery Boutique Bed + Breakfast at all times.  Should they be lost or stolen you must inform the owner immediately.  St Valery Boutique Bed + Breakfast cannot be held responsible for any loss or damage to guests’ belongings should any unauthorised person gain access because of lost or stolen keys.  Your keys must be given up on request at any time.

On departure, you must return your set of keys to the staff of St Valery Boutique Bed + Breakfast.  Non-returned keys after departure will be treated as lost or stolen keys.  Lost or stolen keys would entail us having to change the locks.  We reserve the right to charge your credit or debit card, with the costs of replacing keys, key fobs and any necessary locks, at the prevailing rate.

Unruly Behaviour

The owners, members of staff, fellow guests and visitors have the right to feel safe and unthreatened at St Valery Boutique Bed + Breakfast.  We therefore cannot tolerate noisy or unruly behaviour, especially including behaviour which may be considered dangerous to life or property.  For such behaviour, we reserve the right, without prior notice, to curtail your stay and ask that you leave the premises.  No refunds will be given, nor can we pay costs, expenses or return travel fares for this curtailment.

Pets

Dogs are welcome in some rooms for an extra charge. Owners should ensure dogs are kept on a lead at all times in the communal areas and will be responsible for any damage caused during their stay. St Valery Boutique Bed + Breakfast reserves the right to charge for any damage caused by dogs being left unattended in the rooms, or may ask a dog be removed for the safety of fellow guests, visitors and staff. In such circumstances, no refund will be given.

Termination Policy

We reserve the right, at our discretion, to terminate without notice an individual’s stay at St Valery Boutique Bed + Breakfast where deemed necessary.

These Terms and Conditions shall be governed by the laws of England.