Updated – May 12th, 2020
The Government has now extended the period that hospitality businesses are to remain closed.
As things currently stand, we hope to be able to re-open from July 4th onwards.
If your booking was for a stay prior to July 4th, 2020 and we haven’t already been in touch with one another, please get in touch and ww can either rearrange to alternative dates (if you know them) or I can email you with a voucher for your cancelled booking to the value of the deposit already paid which can be used when you re-book at your own convenience.
If your booking is from July 4th onwards, we will be keeping these in place for now and hope that things progress according to plan, however if you would rather reschedule to alternative dates or get a credit voucher, that is equally fine – it is whatever works best for you. If the Government advice happens to change in the meantime, I will be in touch.
We look forward to welcoming you back to St Valery as soon as possible and are using our time effectively by generally making sure the place will be even more fabulous than before when you return :-)
Updated – March 25, 2020:
Thank you for your understanding, patience and messages of support during these unprecedented times – it’s very much appreciated.
I am getting in touch with you all once again to update on the situation here at St Valery. If you have already rescheduled your trip then apologies if this information is not relevant for you.
If you have a booking with us and are due to arrive between now and the end of June 2020, I am altering the booking terms to allow the following options:
– Leave the booking in place and hope everything gets back to normal – changes can be made up to 48 hours prior to arrival without penalty.
– Defer your booking to a later date either this year or in 2021 at no charge or cost increase. The new dates can either be arranged now or we will hold any deposit amounts paid as a credit for you for 12 months. Please check the website for up to date availability. For availability in 2021 not yet showing, please get in touch.
– Cancel your holiday and claim on your travel insurance. We can prepare a letter for your insurance company.
Regrettably I am unable to offer any refunds at this time for cancelled trips, but hope one of the above options works for you.
Hope you are all keeping well and don’t hesitate to get in touch either by email or feel free to give me a call on either 01665 833123 or my mobile is 07920 238345
All the very best
Updated March 18, 2020:
You are receiving this email communication because you have a reservation to stay with us at some point between now and the end of July and I wanted to reach out to you and keep you informed about the situation.
The wellbeing of our guests and staff here at St Valery is our utmost priority. We are actively monitoring updates from UK Government, Public Health England and the World Health Organization and will continue to take measures to ensure we’re prioritising health and safety.
We are currently taking additional measures to ensure the highest levels of hygiene standards are maintained throughout all areas of St Valery and in some areas, changes have been made to our food service offering, to minimise the risk of cross-contamination. This includes our breakfast buffet service offerings, which will be focused around individual portions and plated service direct from our kitchen.
Given these unique circumstances we are making additional adjustments to our booking policies to give you extra peace of mind and flexibility, and advise that ANY existing reservations made before March 17, 2020, that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no additional charge up to 24 hours before your scheduled arrival.
For reservations due to stay May 1, 2020 onwards, we will be reviewing the situation as things unfold and as further guidance from the UK Government becomes available. We will continue to update you and please rest assured we will act in good faith in order to reschedule your stay.
Thank you for your patience and understanding during these unusual times and should you have any questions about your stay, please don’t hesitate to get in touch via email at firstname.lastname@example.org or by telephone on 01665 833 123.
Harvey @ St Valery