Updated July 1st, 2020
COVID-19 Secure Policy
There will be some changes to the way in which we operate in order to provide both you and us with the confidence that we are doing everything we believe necessary to keep you safe and well during your stay with us whilst still providing the warm, friendly and relaxed service that is at the heart of a stay at St Valery Boutique Bed & Breakfast.
We are following the guidance issued by government and specifically UK Hospitality and where appropriate are adapting certain aspects of our regular service – please bear in mind this is a living document which will continue to evolve and be updated to reflect ongoing government and medical advice, guest feedback and industry best practice.
We’d ask all our guests to respect the measures we have put in place to keep everyone safe and should you have any questions or concerns, please feel free to ask.
Your agreement that you will follow our temporary new procedures and extra measures whilst on our premises is kindly requested and forms part of the Terms and Conditions of booking. A link to this document will be emailed to you prior to your stay and unless we hear from you it is presumed that you are happy to continue with your booking.
Arrival & Check in
Firstly, if you have any of the symptoms of, or have recently been in close contact with someone with a confirmed case of COVID-19 please follow the advice on the NHS website and do not travel. If you contact us, we will happily rearrange your stay for a future date at no charge. For your confidence in booking, all reservations are currently fully flexible and can be moved to another date.
We have obviously suspended the usual hugs and handshakes on arrival (although Roxy remains available for a cuddle). Hand sanitiser is available on the console table in the hallway and we ask you to use this whenever you enter the building.
All required documentation for check-in is usually completed online when your make your booking so there should be nothing to complete or sign on arrival.
We will show you to your room as usual and remain happy to help with luggage should you require any assistance.
It is the responsibility of every business, and all of us as individuals, to respect government guidelines in this area and to ensure we are respectful of the needs and concerns of other individuals.
To make social distancing within the building easier, the number of guest bedrooms has been reduced by 25% meaning there will only ever be a maximum of 3 guest bedrooms in use (6 guests staying) at any one time.
Entrances, hallways, staircases and landings
Please remember to maintain social distancing when in the building and to be respectful of other guests and staff – if you see someone coming through an entrance, along a hallway or coming down the stairs, please stand back to allow them adequate space to pass. This could be done by going back into your bedroom, or into the dining room, or waiting outside momentarily where it makes sense to do so.
There are now only 3 dining tables in the dining room to enable better social distancing. I will be working on my own in the kitchen and so have simplified the breakfast menu and may ask you to pre-order certain items. Breakfast time has been increased slightly and is now served between 8.30am and 10am.
A reduced breakfast menu in terms of choice will be in operation (although hopefully with dishes you’ll still love!)
Should the breakfast buffet of fruit and cereal be available, please approach this one at a time.
We have not made significant changes to your bedroom, but have heightened our cleaning procedures, particularly when a guest checks out. It is more than likely it will only be myself entering your bedroom during the day for cleaning & restocking. Should you wish to minimise the amount of time someone else may be in your room by not having your room cleaned daily please let me know.
Hand sanitiser will also be available in your room for your use during your stay.
The honesty bar remains available for your use, however please use the hand sanitiser provided before and after fixing yourself a drink.
Evening meals & eating out
Most of the restaurants will be open but all will be operating at reduced capacity and I would strongly advise booking in advance. For those of you familiar with Alnmouth, you’ll be sad to hear our favourite Red Lion will no longer be serving food but will be opening their garden and garden bar for drinks.
In anticipation of there being fewer eating options than normal, I will be testing out a new idea of offering dinner at St Valery on certain evenings (currently Monday, Wednesday and Friday).
This will be a set 2 course menu served at 7pm and unfortunately I am unable to cater to specific dietary requests.
The menu for July is:
Monday – Thai sweet potato & red lentil curry, topped with toasted flaked almonds and served with coriander rice. Followed by maple poached pears with cinnamon mascarpone.
Wednesday – Slow roasted beef chilli con carne, topped with soured cream and served with saffron & mushroom rice. Followed by Alnmouth gin & tonic cheesecake.
Friday – Lebanese lamb with apricot and almond couscous, topped with red onion, coriander, feta and pomegranate. Followed by sticky toffee pudding & cream.
Price per person: £20
500ml carafe of house merlot or house sauvignon blanc: £8
(should you wish to bring your own wine, a corkage fee of £5 will be charged)
Please note the menu may need to be altered at short notice. It would be really helpful if you could let us know as early as possible (minimum 48 hours) if you will be joining us for dinner.
- Hand sanitiser is available at key places throughout the house as well as in your bedroom and we encourage you to sanitise your hands whenever you enter the building and whenever it is not possible to wash them adequately
- Should you start to feel ill with any of the common symptons of Covid-19 however mild, please avoid contact with others and contact me as soon as possible. You should follow the government advice which is currently to return home where possible and self isolate. Should you need to curtail your stay short, you will not be charged for any unused nights.
- Should we find Covid-19 on the premises, or myself as the owner tests positive or needs to self-isolate, it may be necessary to cancel your booking at short notice. Where this happens, a full refund, a credit voucher or alternative dates will be offered
- You may be required to have your temperature taken with a non contact thermometer during your stay
- We do not require you to wear a face covering during your stay at St Valery, but we do ask that you follow appropriate government guidelines whenever you’re away from the house
- As standard, I will not be wearing a face covering whilst in the house, but will be taking necessary precautions when away from the house. Should you want me to wear a face covering when you’re being served breakfast, dinner or during check in and check out, please let me know.
If you have any questions, please don’t hesitate to contact me (Harvey) on 07920 238 345 or email email@example.com
Updated – May 12th, 2020
The Government has now extended the period that hospitality businesses are to remain closed.
As things currently stand, we hope to be able to re-open from July 4th onwards.
If your booking was for a stay prior to July 4th, 2020 and we haven’t already been in touch with one another, please get in touch and ww can either rearrange to alternative dates (if you know them) or I can email you with a voucher for your cancelled booking to the value of the deposit already paid which can be used when you re-book at your own convenience.
If your booking is from July 4th onwards, we will be keeping these in place for now and hope that things progress according to plan, however if you would rather reschedule to alternative dates or get a credit voucher, that is equally fine – it is whatever works best for you. If the Government advice happens to change in the meantime, I will be in touch.
We look forward to welcoming you back to St Valery as soon as possible and are using our time effectively by generally making sure the place will be even more fabulous than before when you return :-)
Updated – March 25, 2020:
Thank you for your understanding, patience and messages of support during these unprecedented times – it’s very much appreciated.
I am getting in touch with you all once again to update on the situation here at St Valery. If you have already rescheduled your trip then apologies if this information is not relevant for you.
If you have a booking with us and are due to arrive between now and the end of June 2020, I am altering the booking terms to allow the following options:
– Leave the booking in place and hope everything gets back to normal – changes can be made up to 48 hours prior to arrival without penalty.
– Defer your booking to a later date either this year or in 2021 at no charge or cost increase. The new dates can either be arranged now or we will hold any deposit amounts paid as a credit for you for 12 months. Please check the website for up to date availability. For availability in 2021 not yet showing, please get in touch.
– Cancel your holiday and claim on your travel insurance. We can prepare a letter for your insurance company.
Regrettably I am unable to offer any refunds at this time for cancelled trips, but hope one of the above options works for you.
Hope you are all keeping well and don’t hesitate to get in touch either by email or feel free to give me a call on either 01665 833123 or my mobile is 07920 238345
All the very best
Updated March 18, 2020:
You are receiving this email communication because you have a reservation to stay with us at some point between now and the end of July and I wanted to reach out to you and keep you informed about the situation.
The wellbeing of our guests and staff here at St Valery is our utmost priority. We are actively monitoring updates from UK Government, Public Health England and the World Health Organization and will continue to take measures to ensure we’re prioritising health and safety.
We are currently taking additional measures to ensure the highest levels of hygiene standards are maintained throughout all areas of St Valery and in some areas, changes have been made to our food service offering, to minimise the risk of cross-contamination. This includes our breakfast buffet service offerings, which will be focused around individual portions and plated service direct from our kitchen.
Given these unique circumstances we are making additional adjustments to our booking policies to give you extra peace of mind and flexibility, and advise that ANY existing reservations made before March 17, 2020, that are scheduled for arrival before April 30, 2020, can be changed or cancelled at no additional charge up to 24 hours before your scheduled arrival.
For reservations due to stay May 1, 2020 onwards, we will be reviewing the situation as things unfold and as further guidance from the UK Government becomes available. We will continue to update you and please rest assured we will act in good faith in order to reschedule your stay.
Thank you for your patience and understanding during these unusual times and should you have any questions about your stay, please don’t hesitate to get in touch via email at firstname.lastname@example.org or by telephone on 01665 833 123.
Harvey @ St Valery