Last updated September 26th, 2020
COVID-19 Secure Policy
There will be some changes to the way in which we operate in order to provide both you and us with the confidence that we are doing everything we believe necessary to keep you well during your stay with us whilst still providing the warm, friendly and relaxed service that is at the heart of a stay at St Valery.
We are following the guidance issued by government and specifically UK Hospitality and where appropriate are adapting certain aspects of our regular service – please bear in mind this is a living document which will continue to evolve and be updated to reflect ongoing government and medical advice, guest feedback and industry best practice.
We’d ask all our guests to respect the measures we have put in place to keep everyone safe and should you have any questions or concerns, please feel free to ask.
Your agreement that you will follow our temporary new procedures and extra measures whilst on our premises is kindly requested and forms part of the Terms and Conditions of booking. A link to this document will be emailed to you prior to your stay and unless we hear from you it is presumed that you are happy to continue with your booking.
Arrival & Check in
Firstly, if you have any of the symptoms of, or have recently been in close contact with someone with a confirmed case of COVID-19 please follow the advice on the NHS website and do not travel. If you contact us, we will happily rearrange your stay for a future date at no charge. For your confidence in booking, all reservations are currently fully flexible and can be moved to another date.
We have obviously suspended the usual hugs and handshakes on arrival (although Roxy remains available for a cuddle). Hand sanitiser is available on the console table in the hallway and we ask you to use this whenever you enter the building. From September 24th, it is now a legal requirement for all guests and staff to wear a face covering in any communal spaces when not seated at a table for food and/or drinks.
All required documentation for check-in is usually completed online when your make your booking so there should be nothing to complete or sign on arrival.
We will show you to your room as usual and remain happy to help with luggage should you require any assistance.
It is the responsibility of every business, and all of us as individuals, to respect government guidelines in this area and to ensure we are respectful of the needs and concerns of other individuals.
To make social distancing within the building easier, the number of guest bedrooms has been reduced by 25% meaning there will only ever be a maximum of 3 guest bedrooms in use (6 guests staying) at any one time.
Entrances, hallways, staircases and landings
Please remember to maintain social distancing when in the building and to be respectful of other guests and staff – if you see someone coming through an entrance, along a hallway or coming down the stairs, please stand back to allow them adequate space to pass. This could be done by going back into your bedroom, or into the dining room, or waiting outside momentarily where it makes sense to do so.
There are now only 3 dining tables in the dining room to enable better social distancing. I will be working on my own in the kitchen and so have simplified the breakfast menu and may ask you to pre-order certain items. Breakfast time has been increased slightly and is now served between 8.30am and 10am.
A reduced breakfast menu in terms of choice will be in operation (although hopefully with dishes you’ll still love!) and the buffet of fruit, yoghurt and cereals is no longer served.
We have not made significant changes to your bedroom and are happy to continue with the usual daily servicing of your room although we are trying to reduce the overall time spent in your room. It is more than likely it will only be myself entering your bedroom during the day for cleaning & restocking purposes. Should you wish to minimise the amount of time someone else may be in your room by not having your room cleaned daily please let me know.
Hand sanitiser will also be available in your room for your use during your stay.
The honesty bar remains available for your use, however please use the hand sanitiser provided before and after fixing yourself a drink.
Evening meals & eating out
Most of the restaurants will be open but all will be operating at reduced capacity and I would strongly advise booking in advance. For those of you familiar with Alnmouth, you’ll be sad to hear our favourite Red Lion will no longer be serving food but will be opening their garden and garden bar for drinks.
In anticipation of there being fewer eating options than normal, I will be testing out a new idea of offering dinner at St Valery on certain evenings – please check the food section of the website for up to date information.
This will be a set 2 course menu available only to St Valery guests, and is served 7ish and unfortunately I am unable to cater to specific dietary requests.
Please check the food section of the website for the latest information. It would be really helpful if you could let us know as early as possible (minimum 72 hours) if you will be joining us for dinner.
- It is now a legal requirement for all customers and staff in ‘indoor hospitality’ to wear a face covering when not seated in communal spaces
- Hand sanitiser is available at key places throughout the house as well as in your bedroom and we encourage you to sanitise your hands whenever you enter the building and whenever it is not possible to wash them adequately
- Should you start to feel ill with any of the common symptons of Covid-19 however mild, please avoid contact with others and contact me as soon as possible. You should follow the government advice which is currently to return home where possible and self isolate. Should you need to curtail your stay short, you will not be charged for any unused nights.
- Should we find Covid-19 on the premises, or myself as the owner tests positive or needs to self-isolate, it may be necessary to cancel your booking at short notice. Where this happens, a full refund, a credit voucher or alternative dates will be offered
- You may be required to have your temperature taken with a non contact thermometer during your stay
If you have any questions, please don’t hesitate to contact me (Harvey) on 07920 238 345 or email firstname.lastname@example.org